End – User IT Support
End user support specialists are the first line of help when a user encounters a problem with software or applications or a defect in an IT program. They perform a variety of tasks. They can answer phone inquiries or respond to email requests. In addition, they may perform in-person support sessions. End user support specialists hold a fundamental role within an IT company. They have a combination of technical and interpersonal skills.
Types of End User Support
End user support inquiries were categorized into different types, enabling quick and efficient resolution to common questions or requests:
This type of support is to provide guidance to users on how to use a specific Tool. It serves as a reminder for the users of details of tools that they are already familiar with.
This occurs when users have a problem performing a specific task or when they don’t know how to use a specific tool. The assistance here is specific to the current task.
Users may require a full and comprehensive explanation of a tool. This explanation is comprehensive and includes the totality of the information about the tool.
This type of assistance is aimed at new users of tools and delivers step-by-step instructions of how to use the tool
